As a result, we could not proceed with the investigation and had to reject the complaint. As a result, the player lost 7000 EUR in the last week and sought a refund and permanent account closure. After communicating with the Complaints Team, he had been advised jest to wait for 14 days for the funds to be processed. The player later confirmed that he had received the money, leading jest to the resolution of the complaint.
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However, the player did not respond to our messages and questions, leading us jest to conclude the complaint process without resolution. The player from Austria had won setka thousand euros and successfully withdrew the first czterech thousand euros. However, subsequent withdrawal requests were denied and had been pending for trzech days. Eventually, the player reported that additional withdrawals were approved, indicating that the issue had been resolved.
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